What are the shipping rates?
We offer free local (Hong Kong) delivery for order over HK$300. A flat shipping fee of HK$30 will be charged for all orders below HK$300. Surcharge may apply to shipments delivered to outlying islands & remote areas, for enquiry please email us at email@example.com. We use Hongkong Post or SF Express for local delivery.
When will I receive my order?
Your parcel will be dispatched within 3-5 business days, depending on stock availability and delivery address. Please allow extra time for your order to be processed during public holidays and peak season.
When will I receive a tracking number?
For local delivery, you will receive a tracking number via SMS generated by Hongkong Post.
My parcel is missing, what should I do?
We suggest you to check with your concierge or reception in case they have kept the parcel for you. If no luck, please email us at firstname.lastname@example.org with you order and tracking number, we will try our best to sort it out for you.
Do you ship internationally?
Yes. your country's shipping rate and delivery time will be shown on the checkout page. Please email us at email@example.com if you have trouble finding your country.
Return & Exchange Policy
We do not offer refund at the moment.
We strive to ensure the quality of our products. However if you find the products damaged upon receipt, please email us at firstname.lastname@example.org within 7 days and we will offer an exchange.
We do not accept returns and exchanges of used products.
Upon any dispute, WDN Co., Limited reserves the right to make the final decision.